The personal data we collect varies depending on our relationship with you, the purpose of the collection and the product or service we are providing to you. Please see the section(s) below that best describes our relationship with you for further details of the personal data that we collect.
We may collect your personal data directly from you.
You may give us personal data about yourself by visiting our websites or applications, creating an account with us, ordering products or services from us, registering to receive our newsletters or communications (including marketing messages) by any means (e.g. SMS, phone instant messaging, etc.), entering or participating in a survey, research activity, game, contest or competition run by us, submitting an enquiry or request to us, contacting us by phone, email or other means, filling in our forms (both online and offline), registering for an event, congress or seminar (online or offline) or by posting or commenting on our social media pages (such as Facebook or Instagram) or engaging with our other digital media communications.
Some of this data is collected via cookies and similar tracking technologies – see our Cookie Statement for further details on this.
We may also receive personal data about you from third parties such as: our business partners, including marketing agencies, market research companies, companies that co-sponsor our promotions, retailers; family, friends and others who provide your personal data to us because you have consented to or they think you may be interested in our products and services or they want to share a product or service with you; and other third parties such as media providers/owners, public and third party websites, social media platforms, advertising platforms, our suppliers or our group companies (referred to in this Privacy Statement as “third parties” or “suppliers”).
Visitors to our websites and users of our apps and services
We, or third parties on our behalf, may collect and use information about you such as the following:
a) personal contact data, such as your name, gender, email address, physical address and telephone number(s);
b) account login details, such as your user ID, email username, password and photo;
c) communication data between you and us, which may include details of our conversations via chat and contact forms available on our websites and/or apps;
d) social media or 3rd party account profile information where you use your social media or 3rd party account to create an account and login or where you share this with us;
e) where you submit content to our websites and/or apps (such as a personal testimonial or review);
f) health data where you provide this to us – please also see the “Special categories of data” section below;
g) your entry into a survey, game, contest, promotion or competition (including the entry itself, which may be a photo, comment or answer to a question);
h) any information you provide to us when signing-up for, or as a member of, any clubs, communities or schemes offered by us;
i) information about people other than you, such as personal data about your family members, when you provide such information directly to us;
j) where we are able to collect this, information about how you engage with our messages and communications (e.g. emails, SMS, instant messages) including whether they are delivered to you, whether you open them, links you click in them and whether you unsubscribe to them;
k) any updates to data provided to us; and
l) personal data created and recorded as you use our websites, apps and/or services, including:
a. technical information– this includes the Internet Protocol (IP) address used to connect your device to the internet address; the type of device you use; the website address and country from which you access information; the files requested; browser type and version; browser plug-in types and versions; operating system; and platform; and
b. information about your visit and your behavior on our websites and/or apps (such as the pages that you click on) – this may include time and length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs, information shared with others, including through email and social media), methods used to browse away from the page, traffic data, location data, weblogs and other communication data and information provided when requesting further service or downloads.
People who contact us with enquiries (e.g. via our consumer contact centres)
We, or third parties on our behalf, may collect and use some information about you such as the following:
a) your name including your title;
b) your postal address;
c) your email address;
d) your telephone number;
e) your date of birth;
f) your contact preferences;
g) information provided when you correspond with us (such as via our care lines and/or customer service lines or social media) which might include call recordings if you call us directly – to the extent this includes information about your health, please see the “Special categories of data” section below;
h) information about people other than you, such as personal data about your family members, when you provide such information directly to us; and
i) any updates to information provided to us.
Attendees or prospective attendees at Danone-related events (online and offline)
We, or third parties on our behalf, may collect and use some information about you when attending events (including trainings and e-learnings), including the following:
a) personal contact data, such as your name, email address, physical address and telephone number(s);
b) your employment details (where you are attending on behalf of your employer);
c) the field of expertise in which you are active, your professional qualifications and activities, and professional details such as data related to your educational/professional employment history;
d) information you provide in respect of the event itself (such as visitor forms, feedback surveys, recordings or interviews of the event and pictures of the event and content you submit as part of the event (e.g. if you ask a question) and your travel and accommodation details); and
e) any dietary information you provide to us (when applicable).
People we interact with during the course of business who do not fall within any of the above categories (other than suppliers)
When Danone interacts with you in your capacity as an external stakeholder who does not fall within the above categories, such as where you are a representative of one of our clients, an agent of an industry or peer company, a scientist, a health care professional, an academic, a representative of a non-governmental or consumer organization, a politician, a policy-maker, a regulator, an investor, an extra-financial rating agencies, a journalist, a trade associations representative, etc., we, or third parties on our behalf, may collect and use the following information about you:
a) professional contact data, such as your title, name, email address, physical address, telephone number(s), social media handles, language of communication;
b) your employment details (job title, organization, any other position you may hold) and/or political party affiliation (only when it has been manifestly made public by you);
c) the field of expertise in which you are active, your professional qualifications and activities, and professional details such as data related to your educational/professional employment history; and
d) any other information that you provide to us in the course of our interactions with you.
If you are, or act for, a supplier of Danone, this Privacy Statement does not apply to you. The appropriate privacy policy or privacy statement will be made available to you separately.
People whose personal data we collect from other sources
We may also collect personal data about you from other sources when:
a) you search for our products and services and when you share content on social media pages, websites or applications related to our products or in response to our promotional material on social media;
b) we collect your personal data from other public sources (e.g. comments on other websites than ours) that mention Danone or ones of its brands. We may also collect publicly available data about you in your capacity as a public figure for business objective purposes;
c) your data is provided to us by media providers and retailers, such as your purchasing history data and your loyalty card profile; and
d) your insights data is provided to us by third parties (i.e. media providers, marketing technology or advertising technology solutions), such as your demographic data (e.g. age, parental status), your location, your interests and your purchase intent. Some of this data may have been collected from the use of cookies and other similar tracking technologies.
Special categories of data
In principle Danone does not seek to process sensitive data relating to you. However, some of the personal data that we collect about you or which you provide to us may be special categories of data, often relating to health and wellbeing.
We will only process this type of data for purposes to which you give your explicit consent, or in any other circumstances permitted by law (such as defense of legal claims).
